Specified Commercial Transactions Act Disclosure

This page provides the required disclosure under Japan's Specified Commercial Transactions Act.

Business Information

Shop / Brand Name SHIKI

Business Name United Villa Co., Ltd.

Business Operator / Representative Yutaka Kurata, Representative Director 倉田 諭尚 / 代表取締役

Business Address 3-1-96 Kanaikemachi, Oita City, Oita Prefecture, Japan 大分県大分市金池町三丁目1番96号

Phone Number 050-1721-3261

Email Address unitedvilla.jp@gmail.com

Website URL https://hotelshiki.com/

Customer Support

SHIKI Customer Support Email: unitedvilla.jp@gmail.com Phone: 050-1721-3261 Business hours: 9:00–18:00 Japan time

Services / Products Sold

SHIKI may sell accommodation-related payments, optional guest services, and physical products, including but not limited to:

• Accommodation-related payments

• Early check-in

• Late check-out

• Luggage storage

• Parking options

• BBQ equipment rental

• Additional amenities

• Coffee, souvenirs, original goods, and other physical products

• Other optional guest services related to the stay

At the moment, the official website does not directly link to our Shopify product pages. Guests usually purchase optional services through links shared via OTA messages or guest communication channels. However, this disclosure page is published on the official website for payment provider review purposes and to support future direct sales through the official website.

Sales Price

Prices are displayed on each product page, payment link, booking page, or information provided at the time of purchase.

Additional Fees

Additional fees, if any, will be displayed before purchase or included in the information provided to the customer. Examples may include:

• Consumption tax, if applicable

• Accommodation tax, if applicable

• Shipping fees for physical products, if applicable

• Bank transfer fees or payment-related fees, if applicable

• Other fees clearly stated at the time of purchase

Payment Methods

Available payment methods may include:

• Credit card

• PayPay

• Alipay

• Other online payment methods available through our payment provider

• Other methods shown at checkout or at the time of purchase

The available payment methods may vary depending on the product, service, platform, or payment provider.

Payment Timing

Payment is generally required at the time of purchase, reservation, or order confirmation. For accommodation-related payments, payment timing may vary depending on the booking conditions or platform used.

Service Delivery Timing

Accommodation services are provided on the reserved stay dates. Optional guest services — such as early check-in, late check-out, luggage storage, parking, BBQ equipment rental, and additional amenities — are provided on the scheduled date or during the guest's stay, according to the details shown at the time of purchase. For physical products, delivery timing will be shown on the relevant product page or communicated at the time of purchase.

Cancellation / Refund Policy

Cancellation and refund conditions may vary depending on the product or service. Please refer to the individual product page, booking conditions, payment link, or information provided at the time of purchase. After the service has been provided, cancellations and refunds due to customer convenience may not be accepted. If SHIKI is unable to provide the purchased service due to operational reasons, we will provide a refund or alternative solution where appropriate.

Return Policy for Physical Products

For physical products, returns or exchanges may be accepted only in cases of defective, damaged, or incorrect items. Returns or exchanges due to customer convenience may not be accepted unless otherwise stated on the product page. Customers should contact SHIKI Customer Support within a reasonable period after receiving the product if there is any issue.

Notes

The content above is a general template. We will review and update it as our services, sales channels, and payment provider requirements evolve.